Return & Exchange Policy

Effective Date: July 14, 2026
Website: https://beestroke.com/
Operating Location: Lahore, Pakistan

At Beestroke, we take great pride in our digital printing quality and premium fabrics. Since every piece is printed and inspected with care, we want to make sure you are completely satisfied with your purchase. Please read our Return and Exchange policy below carefully before initiating a request.

1. Valid Reasons for Returns & Exchanges

We gladly accept exchanges or offer replacements under the following conditions:

  • Defective or Damaged Items: The product has a manufacturing defect, fabric tear, or physical damage upon arrival.
  • Misprinted Design: The print quality is visibly smeared, distorted, or completely different from the design ordered.
  • Wrong Item Received: You received a different size, color, or design than what is shown on your invoice.

2. Exclusions (Items That Cannot Be Returned)

Please note that we cannot accept returns or exchanges for the following:

  • Change of Mind: Because our products are printed using specialized digital printing technology, we do not offer refunds or exchanges simply because you changed your mind after delivery.
  • Worn or Washed Items: Any garment that has been worn, washed, stained, smells of perfume/detergent, or has its tags removed cannot be returned.
  • Sizing Mistakes by Customer: We provide highly detailed size charts on every product page. Please measure carefully before ordering. If you ordered the wrong size, we may facilitate an exchange, but the customer will bear all associated shipping costs.

3. Timeframe for Claims

  • Any damage, defect, or incorrect order must be reported to our team within 48 hours (2 days) of receiving your parcel.
  • Once approved, the item must be shipped back to us within 7 days. Claims made outside of this timeframe will not be entertained.

4. The Return & Exchange Process

To initiate a return or exchange, please follow these simple steps:

  1. Take Photos/Videos: Snap clear photos or a short video of the defect, misprint, or size tag showing the issue.
  2. Contact Us: Share your Order Number and the visual proof with our support team via WhatsApp at [Insert WhatsApp Number] or Email at support@beestroke.com.
  3. Pack the Item: Ensure the product is folded neatly and packed in its original packaging.
  4. Send It Back: Send the package back to our Lahore warehouse via any reliable courier service (TCS, Leopards, Post Office, etc.). We will share the return shipping address once your request is validated.

5. Shipping Costs for Returns

  • Our Mistake: If we sent you a damaged, misprinted, or incorrect item, Beestroke will bear the return shipping cost or adjust it as a discount on your next order, and we will ship the replacement to you free of charge.
  • Your Choice (e.g., Size Exchange): If you are exchanging an item for a different size due to personal preference, the buyer is responsible for paying both the return shipping fee and the delivery fee for the new item. If digital printing with a custom design is used, the print cost will also be paid by the customer.

6. Refund Policy

  • We prioritize sending a brand new **Replacement** for any genuine issue.
  • If a replacement of your exact item is out of stock, we will issue a refund. Refunds are processed within 5 to 7 working days directly to your provided bank account, Easypaisa, or JazzCash wallet. Please note that original delivery charges are non-refundable.

7. Contact for Return Assistance

If you need help with a return or exchange, our friendly team is here to support you:

  • WhatsApp: +90 300 9182260
  • Email: support@beestroke.com
  • Operating Hours: Monday to Friday (10:00 AM to 10:00 PM)